Terms and Conditions
Below are our Terms and conditions. Please read them and get in contact if you require clarification.
Cancellations
Due to the nature of our business and that we only work with small groups, cancellations affect us significantly and we apply a strict non-negotiable cancellation policy. A confirmed booking means that you and all members of your group have read, understood and accepted the conditions of our cancellation policy. Gift vouchers are non-refundable.
Auckland Sea Kayaks reserves the right to cancel or amend any tour due to road, water or weather conditions. If we have to cancel a tour due to such circumstances, you will receive a full refund. If the tour has started the tour can be changed due to safety requirements at the guide’s discretion.
Cancellations by us
For the safety of our participants, due to inclement weather or due to events beyond our control we may need to cancel a tour. We will use all reasonable endeavors to contact the Participant in sufficient time to notify of the cancellation. In the event that we cancel a tour the Participant will be offered either a full refund or a booking transfer to an alternative date and/or time. Auckland Sea Kayaks is not liable in any circumstances for any costs incurred by the Participant as a result of such a cancellation.
These terms are subject to rights and remedies you have under the Consumer Guarantees Act 2003.
If you wish to cancel your tour you can do up until 48 hours before you tour departure however there will be a 25% administration fee applies. Date changes are available but not within 48 hours of departure.
You will receive no refund:
1. If you give fewer than 48 hours before your tour departure time.
2. If you miss the tour departure (e.g. sleeping late, unexpected illness or injury, vehicle breakdowns, etc);
3. If you do not turn up;
4. If we have to cancel the booking because of client unsuitability due to age, ill health, poor fitness, inappropriate physical size, intoxication, etc.
Risk Disclosure
Sea kayaking and camping have inherent risks and can be dangerous. Detailed risk management and strict safety procedures are observed; however there still remains an element of risk.
Auckland Sea Kayaks cannot absolutely guarantee participants’ safety. Auckland Sea Kayaks accepts its legal responsibilities but cannot be held responsible for personal injury or for loss, theft or damage of/to your equipment outside legal responsibilities. Participants will be required to sign a liability form to this effect before starting a tour.
Changing conditions can mean that tours have to be modified. No two tours are the same. It is very rare but weather could delay your scheduled return by up to 24 hours, e.g. weather conditions preventing kayaking.
Clients on guided tours must listen carefully to and follow guides’ instructions and adhere to safety requirements. Our reputation depends on your safety – we give it top priority and take it seriously. A comprehensive paddling and safety briefing is given before all tours depart. The guided trips also feature friendly on the water paddling instruction, safety management and natural history interpretation. We aim to teach you new skills and to help you have a great time out there, It’s an awesome place and we do our best to ensure our approach to safety reflects our respect for it.
Any concerns should be discussed when you enquire about or before you book a tour. If you want help on which trip is appropriate for you, please contact us.
Restrictions
At Auckland Sea Kayaks, we strive to make our experiences as inclusive as possible while prioritizing the safety of all participants. To ensure a safe and enjoyable tour, the following restrictions apply:
- Physical Requirements: Participants must be within a weight limit of 120 kg to fit comfortably and safely in our kayaks, which have a seat width of 65 cm. Guides must also be able to assist clients back into a kayak in the rare event of a capsize.
- Endurance: Tours require participants to sit and paddle for up to 45 minutes without breaks for stretching or getting out of the kayak.
- Language Proficiency: All tours are conducted in English, and participants must be able to speak and understand English to follow safety instructions and engage with the guide.
We appreciate your understanding as we prioritise creating a safe and enjoyable experience for everyone.
Personal Privacy
Any information supplied to us will be used solely for the purpose of providing our products or services. We will not sell, rent or otherwise make available to any third-party any of your personal information except as required to do so by New Zealand law or by the order any other regulatory body.
Photography and Video
During the course of the tour, representatives of Auckland Sea Kayaks may make video and/or photographic recordings that may include the Participant’s voice and/or image. Participants agree that any and all such recordings will be the sole and exclusive property of Auckland Sea Kayaks and that Auckland Sea Kayaks is authorised to use such recordings or photography in any manner it so chooses without any further agreement by the Participant.
